The numbers


NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is interpreted as a Good rating. An NPS of +50 is excellent. (Sources: Call Centers for Dummies, By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson, p.345, Wikipedia.org).

Our clients become part of the Echelon community with ongoing access to our expertise and resources to extend their learning.

Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. Developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix, NPS was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

What people are saying about us

EchelonCommunicate continues to prove themselves time and time again. They not only invest in who I am as a leader, but who I am as a person.

Elle Snyder, Experience Manager, Roam, Inc.

[Echelon’s team is] world-class. [They] are true partners in our growth and success. Their collective business acumen, range of experience, and unique ability to both advise and drive results, [has] helped [us] shape our identity and strategic intent.

Blake Shubert, Director of Organization Development, Roam, Inc.

Compared to my experiences in the past with other communication consultants and trainers, I have never experienced the level of authenticity, care, and leadership that Echelon exemplifies.

Lucas Acosta, Founder and CEO, Foojee, Inc.

Echelon has a process for drawing out authentic communication that powers effective interactions. I’ve seen it happen in the room and to myself. Very practical. Very worthwhile.

Fred Spring, Co-Founder 98toGo, Inc.

A big thank you and appreciation for all your efforts to make your [classes] outstanding for the leaders. 100% NPS is fantastic.  Your caring, feedback, and focus on really developing our leaders does make a difference.

Barbara H. Feldman, Global Learning Leader, Executive Development, GE Energy

[Echelon] courses help leaders pull out of the weeds around day-to-day management and engage an audience like a true leader should.

Senior Executive, GE

This course helps leaders pull out of the weeds around day-to-day management and engage an audience like a true leader should.

Margie, GE

[Echelon] has the unique gift of getting a person to tap into his/her passion, then helping construct a thoughtful road-map to attain the change needed for individual/professional growth.

Bruce Pulver, Regional Vice President, Revenue Cycle Technologies, MedAssets