The numbers


NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is interpreted as a Good rating. An NPS of +50 is excellent. (Sources: Call Centers for Dummies, By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson, p.345, Wikipedia.org).

Our clients become part of the Echelon community with ongoing access to our expertise and resources to extend their learning.

Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. Developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix, NPS was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".

What people are saying about us

SpeakLabTM was such a great experience! I was really pushed. The [Echelon] coaches were so gracious with their time and feedback.

Chris Estrada, Founder and Chief Co-Working Officer, The Operation Spot

Echelon connects who you are as a leader to your voice as a speaker. They understand the science and artistry of connecting to yourself so you can powerfully connect to the audience.

Amy Balog, Founder, ConnextionPoint Services

[Echelon] goes beyond speaking critiques and works with me to develop my understanding of leadership, vision casting, and storytelling.

Lucas Acosta, Founder and CEO, Foojee, Inc.

EchelonCommunicate is the top tier teacher of high-impact, experience-driven, passion-delivered leadership communication.

Kris Domich, CEO and President, CableClix, and former Principal--Data Center Consulting Services, Dimension Data

Echelon [helps] you to communicate what [and] who [you] are from the inside out.

Paula Washington, Founder, Design Your Life First Academy

[My work with Echelon] is going to help me to continue to hone, not just the way I present the concept, but the very essence of the business.

Gareth Genner, CEO, Edevate

If you want to work on who you are as a leader, how you come across, and raising the impact you have, EchelonCommunicate is your best ally. They are smart, experienced, agile, responsive, and totally focused on the success of their clients.

Daniel Homrich, Co-Founder at Give Means, Gen Y SME, Marketing Advisor

It’s where the rubber meets the road. And, it’s where practice meets persistence and meets feedback in a setting that prepares you for the real world.

Fred Spring

Based on the knowledge I gained through my Mastermind experience with Echelon, I changed my approach and have seen a significant increase in demand for my services.

Eric Holtzclaw, Chief Strategic, Laddering Works, LLC

[They are] very collaborative and “others thinking.”

Jessica Lalley, President, Jessica Lalley International