NPS can be as low as −100 (everybody is a detractor) or as high as +100 (everybody is a promoter). An NPS that is positive (i.e., higher than zero) is interpreted as a Good rating. An NPS of +50 is excellent. (Sources: Call Centers for Dummies, By Real Bergevin, Afshan Kinder, Winston Siegel, Bruce Simpson, p.345, Wikipedia.org).
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Net Promoter Score (NPS) is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth. Developed by (and a registered trademark of) Fred Reichheld, Bain & Company, and Satmetrix, NPS was introduced by Reichheld in his 2003 Harvard Business Review article "One Number You Need to Grow".
What people are saying about us
I learned a lot from others. The experience opened my mind to many different types of business models and types of leadership.
I loved the diversity, giver spirit, and character of the [Mastermind] group.
[As a result of my Mastermind Group participation], my business is flourishing like it never has before.
They really pull out the details of what’s important and what’s going to make what you have to say more impactful.
My ability to connect with any audience has increased exponentially.
This was the most effective coaching or training program around speaking that I’ve ever been a part of.
Everything that I thought of before… in terms of speaking, delivery, connection–it has all been profoundly made clear–how to do that in an effective manner.
Echelon SpeakLabTM and the Speak Like You Mean ItTM program [are] really better than Shark Tank. Not only do you have Echelon executives helping you and providing you with immediate feedback, but you have a group of peers right there by your side and you have the Echelon [tools and techniques] to [help you] improve.
I found both Pitch / Present and SpeakLabTM very valuable. I’ve used everything I learned every day since – in my work place, in my home, in my volunteer work. It is amazing how just a few hours of focused attention from the coaches at Echelon helped me surface the messages I had been meaning to share, and fix some bad presentation and conversation habits. I’m a totally different communicator.
There isn’t really a dull moment. It’s just as valuable for an audience member as it is for somebody who is [sic] a presenter. [Participants] walk away with usable skills and awareness each time.
